Refund & Exchange Policy

Item/items sold under are entitled to exchange goods within 7 working days after received item/items.

All refund & exchanges are subjected to the following terms and conditions. Beautine reserves the right to refuse any exchanges or refunds of returned item/items that are in unsatisfactory conditions.

Exchanges are applicable only for

  • Product manufacturing defects (e.g. drying up of wipes when freshly opened and unused)
  • Damaged item/items (e.g. packaging excluding carton box is damaged upon receiving)
  • Delivery of incorrect items or do not match with order detail
  • Packing quantity error (e.g. short of a packet from a carton)

Refunds are applicable only for

  • Product manufacturing defects or damages
  • Item/items received are in contrast with what customer has ordered (Eg, Incorrect colours/sizes have received compare to order detail)

How do I exchange or return my order?

Please follow the following steps below:

  • Contact us ( within 7 days for incorrect items delivery or quantity error, and within 6 months left of shelf life for products with manufacturing defects.
  • State your order number
  • State reason for exchange/refund, item photo for intended exchange, contact number
  • Wait for our ecommerce team to contact you
  • For all exchanges due to manufacturing defects and incorrect item delivery, there will be no extra cost for the exchange of the item.
  • For product exchanges, we will contact you to arrange a date and time for the 1-for-1 exchange.
  • For products eligible for refunds, once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Upon approval, your refund will be processed accordingly. Beautine reserves the right to select the mode of payment return.

Shipping Fee

  • If buyer wish to exchange the item/items, he/she would have to bear the shipping fee of sending back to Beautine at the following address:
    Demogates Sdn Bhd
    No. 18, Lorong Industri 15,
    Bukit Panchor Industrial Park,
    14300 Nibong Tebal,
    Penang, Malaysia.
  • After verification, we would send back the requested item to buyer for free
  • In case of damaged item/items or wrong item/items has been sent to customer, Beautine will absorb the all shipping fees involved in the exchange process
  • Total refund amount will exclude shipping fee
  • Please allowed 14 to 21 working days after the refund application has been approved

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